Resume Details. Especially considering you have such a short time to impress anyways. Answered the phones for the Williams Group and Practice Director. Apply to Front Desk Agent, Receptionist, Front Desk Manager and more! Managed all aspects of communication for the Williams Group. If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. Developed a strong relationship with clients by providing exceptional customer service. 101 Concierge Sheraton jobs available on Indeed.com. Provided the friendly familiar greeting by explaining and promoting services. Handles multiple responsibilities simultaneously while providing exceptional customer service. You really want the focus to be on your experience at this point. Difference Between a Concierge and Front Desk Staff. Assisted in cleaning and organizing rooms in a quick and effective manner. Download PDF. Complied with hotel security, fire regulations and all health and safety legislation. Not every front desk concierge resume includes a professional summary, but that's generally because this section is overlooked by resume writers. Demonstrated a high level of customer service at all times. Provides pre-arrival support for guests arriving on packages. However, if you're applying out-of-state, you may want to leave out your home address. Ability to work independently or in a team environment. If you're going to include your LinkedIn profile, which is highly recommended, you'll want to update the profile so it has relevant information. From the amount of experience you have to what type of job you're applying for, lots of factors need to be taken into consideration. Maintained digital records of all reservations. Functions are an extension of front desk agent duties. Headline : To work in a dynamic goal oriented environment where can achieve both corporate and personal growth. Makes reservations and obtains tickets for … Front Desk Concierge Resume Preview. Maximized room occupancy and use up-selling techniques to promote hotel services and facilities. When you're applying for a job you want to keep in mind that any experience you list should be relevant to the position you're applying to. Guaranteed positive guests experiences and resolved complaints. Headline : A dedicated professional with 5+ years combined experience as a customer service professional / medical record management. Your hotel front desk resume should probably be between 1-2 pages in length. Determined, forecasted and set quotes for internet and connectivity services for clients in the hotel. Serve as a primary point of contact for and liaison between management, sales teams, personnel, clients and vendors. Objective : Highly energetic, outgoing and detail-oriented. Building your own resume can give it a personal touch. Provided a professional and courteous environment for all residents. Service-focused professional and friendly team player with a knack for building productive working relationships. ... Top 5 Concierge Skills. Greeted and directed guests entering establishment. Encourages a team spirit amongst staff members with leadership and guidance. The necessary prerequisites for the job include the following – the ability to speak clearly, bilingual speaking skills, knowledge of operating reservation software; sales experience, and knowledge of adhering to safety and cleanliness protocols. Took messages and sent to appropriate personnel. The job description is basically an extension of front desk agent duties. Or at the very least the state you reside in. Extensive cash handling experience. Managed front desk and provided assistance to guests as needed. Assigns duties and instructs all Front Desk, Concierge, Lobby, and PBX personnel in the details of their daily assignments Provides transition and oversight to all Guest Experience Managers. Maintains inventory and stock of supplies, brochures, and collateral for concierge desks. While this section may not be the largest section on your resume, it is an important one. Concierge Front Desk - PRN As Needed. Honed and perfected organizational skills and attention to detail everyday. Only list hard skills; soft skills are hard to, Highlight your most impressive skills or achievements. 17,836 Front Desk Concierge jobs available on Indeed.com. 2005. If they’re looking for someone with Customer Service, be sure to list it as a skill. Attended appropriate training courses, when required, and assist with the Night Team's training and development efforts. Recruiters and hiring managers are looking at hundreds of resumes. This will give you a sense of accomplishment. With that being said, the first thing we'll tackle is your contact information. Handled high level of guest interaction, including large groups, convention guests and VIPs. Resume Length. Recommended top dining and entertainment options for guests in the Old Mill District area. Provided customer service to the residence and the community. Use standard letter size pages, and easy to read fronts between 11-13 in size. Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number. Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling the marketing of residential communities. Not every Front Desk Concierge resume includes a professional summary, but that's generally because this section is overlooked by resume writers. You may also see Project Manager Resume Template. Skills : Medical Background, CPR Certified, First Aid Certified, Impress Software. Responded to and effectively resolved complex or escalated complaints, field communication and provided world class support. Summary for a Concierge Resume The resume summary replaces the out-of-date resume objective. Demonstrated a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties. Address: If you're applying to a local area, it's a good idea to put your complete address here. Assisted guests on daily activities and functions. Managed kitchen operations for high grossing, fast-paced fair concession kitchen. 3423 South Street, Boston, MA 02112 (843)-204-5645. Helped the communication barrier between my American and Hispanic co-workers by speaking conversational-level Spanish when needed. Apply online instantly. A successful resume sample for Concierge highlights good communication and interpersonal skills, organization, attention to details, customer service orientation and the ability to lift weights. Managed daily yoga class schedule including pre-registrations, check-ins, and childcare enrollment. This is one of the hundreds of front desk security … Or maybe you're having a hard time deciding what job experiences to include. As such, you should consider using this template as a guide. All of that work for an employer to take a glance. Followed all property rules and regulations for building security. Social Media: Living in the day-and-age that we do now, social media plays a big part in our every day lives. Provided advice for many hospitality amenities such as entertainment, restaurants, taxi services, etc. A degree is a minimum requirement for this role. Objective : To obtain a job in a fast paced environment with the ability to grow in the field. Maintained cleanliness of work area as well as front lounge. Let yours stand out, and try not to sound too boring. Resolved guest complaints ensuring guest satisfaction. What the Concierge Resume Objective Should Tell Prospective Employers A Concierge helps companies provide superior customer service and contributes to the success of the establishment. If you have the space to include it, you should. Responsibilities may include: Welcome residents, guests, staff and vendors Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability. Finding the inspiration to write an awesome resume can be tough. Ensured 100% customer satisfaction and secured client loyalty through excellent communications and service delivery. Greeted guest Upon Arrival Assign room keys and collect payment for guest upon arrival. View this and more full-time & part-time jobs in … Compiled a list of all arrivals and blocked all VIP rooms. Skills : CPR Certified, First Aid Certified. Concierge Front Desk - PRN As Needed Spectrum Retirement Communities, LLC. Your Name: The first thing to focus on is making sure you get your name on the resume. Guide the recruiter to the conclusion that you are the best candidate for the concierge job. While you only want to include skills you actually have, you might be able to tailor your resume to each job you're applying to by looking at what skills they're looking for and including those on your resume. Ensured communications between departments . You know your professional summary is on point if you can answer these questions: Not sure which skills are really important? Maintained and established positive and uplifting lasting relationships with loyal guest. Maintain and update daily log for recording … However, the Concierge Resume mentions the following core tasks and duties – welcoming guests on arrival, confirming reservations, providing the needed assistance and information to guests; understanding the client’s needs and offering them personalized services as requested; suggesting activities and other facilities provided by the hotel, arranging events and other travel arrangements for … I’m sending my candidacy to be considered for this position. Skills : Microsoft Office, Club Management Software. No pressure or anything, but that leaves you with about 6 seconds to make an impression. That includes what we put on our resumes. Responsible for Logging, auditing, and delivering packages daily. Valet Driver Cover Letter Example. If you haven't started your job search just yet, then you might find looking at other front desk concierges resumes helpful. Directed all correspondence via phone email,fax and social media forums to the software support specialists and technicians. Julie Zhang, B.A. Accepted payment from customers and made change as necessary. The following are two resume examples for a hotel front desk position one for a candidate who has worked for hotels before, and one for a recent college graduate who does not have experience in the hospitality industry. Approved the daily billing of VIP accounts. Jobs for receptionists are projected to grow by 9% (or 95,500 jobs) from 2016 through 2026, according to the Bureau of Labor Statistics (BLS). This is a real resume for a front desk security concierge in Los Angeles, California with experience working for such companies as Star Alliance Security, Swissport Usa, Alpha Omega Group Security. Being a front desk concierge can be rewarding, but the first step in getting the job is to write a good resume to a potential employer. Especially considering you have such a short time to impress anyways. Acts as the site liaison for the services and sales center. Worked as a part of the curbside team to greet and check in VIPs and executive guests. Working as a successful Conciergerequires numerous skills such as client needs assessment, customer satisfaction evaluation, service orientation, and clerical proficiency. Assembled daily record sheets relevant to resident accounts. Processed guest payments for room charges, food and beverage charges and phone charges. Provided information to guest regarding city attractions and locations. A concierge’s role goes far beyond just greeting hotel guests. Proficient in making customers comfortable and satisfied while ensuring optimal services. Filed and maintained documents in accordance with confidentiality policy. Concierge Cover Letter Example. Performed concierge services for a 5- star, 114 room hotel. 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