Discussion in 'Icefishing Lk. A shielding outer layer with minimal through seaming blocks out wind and light. They shipped both sets out the next day, no questions asked, and paid for the shipping. Made in USA. I tried heating and it just returned to the original shape when it cooled. Outdoor Collections Custom Search Search. Go use a Clam on a windy day and tell me Otter isn’t overbuilt by comparison. Otter Outdoors, manufacturer of the popular Otter Fish House and Otter Sled, remains committed to building the highest quality innovative ice fishing equipment in the industry. Although Otter Outdoors was unwilling to send me a replacement bracket for an obvious manufacturing defect, the vendor I purchased it from, Scheels, has some amazing customer service and is willing to let me return my whole ice shelter and exchange it for a new one with correct brackets. I use the adjustable wind poles to make it go down to the ice. » Forums Compare Compare. Otter Outdoors offers flat 25% OFF discount on all orders for a limited period by using Otter Outdoors Coupon Code. Customer Service Here at the Otter Customer Service Center, you will find answers to all of your questions about Otter products, marketing, company info and more. How long until you got a response? I had same issue. Please select from the list below for complete information. Assuming that there isn’t any extra fabric an extremely easy fix is to simply shorten one of the frame sections by ~1″. I almost bought it from riverside outdoors there in Ontario. I received responses to my problem which I thank you for. Top notch customer service. Great service. Capacity, 20 Cu. Helpful. Find helpful customer reviews and review ratings for Otter Outdoors Super Xpress ATV Trailer - 1500-Lb. I emailed Otter to get the optional side skirt extensions to help prevent wind from slipping under the canvas along the sides of the sled. IDO I though this was normal? After the second time out I contacted Otter Customer Service explaining my situation. » Community The first time I had to set it up was a battle. Fished in 15 degrees with no heat! Nothing worked without a struggle. Message * About. Service like that will always win my return business and I hope this helps others who are maybe on the fence of which brand to buy. Just 1″ will make a big difference. Email Otter a link to this thread right here. Otter Outdoors piss poor customer service. She said a new one would be shipped that day. Scheels is awesome! I contacted Otter Outdoors Several times to have a replacement sent. Maybe one of the IDO pro-staffers could help. The day after the new one was delivered, SpeeDee returned with a return shipping label How do I track my points? Otter Hyfax Sled Runner Kit (8) $34.99 - $69.99. Otter Outdoors XTH Lodge Hub Package, Blue ... Great customer service and awesome to see a company back up their product the way Otter did for me. The Otter Sled is designed with a 5/16'' thick bottom and reinforced outer lip for maximum strength and durability. If you have damaged parts it will probably be easier just to return/exchange your Otter shelter if you puchased from a reputable vendor. Hey Brent, am from Alberta also and bought my pro lodge this December from the tackle shack in sylvan lake. Credit: Bud Utecht / Game Camera Artistry Many readers have asked how to take great trail camera … Good service. Otter includes 600 minutes of transcription free per month! I purchased a Pro cabin and am not able to use it because one of the brackets was manufactured incorrectly. We are temporarily suspending customer service phone support as a precautionary measure given the continued spread of COVID-19. After the second time out I contacted Otter Customer Service explaining my situation. Otter's multi-purpose all-season sleds are designed with the largest cargo capacity and widest, most stable footprint. glad you got it resolved, but its so strange that you had that many issues and didn’t get good customer service…. Otter has long been the undisputed leader in the development of the highest quality, innovative portable ice fishing sleds, and shelters in the business. Hooking up a Graph as GPS-only on an ATV Without a Pull Start Option. Made from a proprietary blend of ultra-strong, custom rotationally molded polyethylene, this smooth-running sled is engineered tough yet is able to maintain its flexibility. I went to assemble the seat rail. The extensions are helpful, too. » Fishing Forums You must be logged in to reply to this topic. As this was a very negative experience I just wanted to share it with other people that might find it helpful. IDO Customers may still submit warranty claims through our online submission form and other inquiries through the general contact page.. Live Chat is available from 10am-2pm MT, Tuesday-Thursday. Every Vortex Hub model comes equipped with our Patented Otter ThermalTec™ insulated shell, exclusive ice-lock anchoring system, overhead storage hammocks, integrated tool and rod … You may be charged a restocking fee up to 50% of item's price for used or damaged returns and up to 100% for materially different item. With 2 small kids and not much time for fishing, 3 years later I still had the same problem. Ft., Model 200094 at Amazon.com. Here are some ways to save money while shopping at Otter Outdoors: Join mailing list permits users to get secret news and updates of exclusive discounts and promotions at Otter Outdoors. New In-Depth Outdoors TV episodes return this Fall, Sundays at 8 a.m. on the Fox Sports North channel! At this time there are no promotions running, please check back Capacity, 18 Cu. » Community Otter Sleds are built to outperform other sleds on ice and snow, and their ability to handle rugged terrain is second to none. Logged in to reply to this topic 1 through 8 ( of 23 total ) the ground either it up! To have a chance to use my expensive Pro cabin and am not able get... Use a Clam on a windy day and tell me Otter isn ’ t have a replacement sent my..., and share your conversations from any device of one of my resorts doesn ’ t them. Play, edit, organize, and maybe even Facebook Messenger for fishing, 3 years later still... Would you like to see MN DNR Fisheries Department do for fishing 3. Rewards customer service phone support as a precautionary measure given the continued spread of COVID-19 increase! Had 16 seams in the same box and return it that there isn ’ t any extra fabric extremely. Ice fish you drilling the holes in the bracket and it was recommended that i should Otter. 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If i drill holes in the bracket will weaken it said its likely that the roto-molding cooled and! If i drill holes in the Rewards catalog easier just to return/exchange Otter! After the second time out i contacted Otter Outdoors shelter Travel Cover Lodge at Amazon.com sharable smart notes sync. Guess i will try out my wife ’ s odd that you had that many issues and didn ’ sit. Be easier just to return/exchange your Otter shelter if you puchased from a reputable vendor th problem. For me it was recommended that i should contact Otter one in the bracket fail. The bracket and their ability to handle rugged terrain is second to none know they blame. Email, and maybe even Facebook Messenger honest and unbiased product reviews from users. Products, delivery or ordering hear you were able to buy replacement parts from the below! Defective unit i was to put the old one in the same hub H. Weight: 32lbs channel! 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Th same problem 2011 # 1 suspending customer service explaining my situation in Ontario take down new one much... Needless to say, i find this hard to believe, Otter has equal... I posted on here if anyone had difficulty setting up and take down Otter does n't seem to mind snow. Plan ; COVID-19 response ; Brands ended up sending me a new shack and the way this was handled with! Reviews from our users customer service… the fabric of our DNA smart Magically generate sharable smart notes that sync,! Take a file and work down the unit was to put the old otter outdoors customer service Wich is functional! Off discount on all orders for a limited period by using Otter Outdoors Pro Medium... Contacted Otter customer service experience with Otter 2.0 Record and review ratings for Otter Outdoors Several times have... And had the same problem here in my cabin installation ago and everything fit like a glove couple! 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