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Discussion in 'Icefishing Lk. A shielding outer layer with minimal through seaming blocks out wind and light. They shipped both sets out the next day, no questions asked, and paid for the shipping. Made in USA. I tried heating and it just returned to the original shape when it cooled. Outdoor Collections Custom Search Search. Go use a Clam on a windy day and tell me Otter isn’t overbuilt by comparison. Otter Outdoors, manufacturer of the popular Otter Fish House and Otter Sled, remains committed to building the highest quality innovative ice fishing equipment in the industry. Although Otter Outdoors was unwilling to send me a replacement bracket for an obvious manufacturing defect, the vendor I purchased it from, Scheels, has some amazing customer service and is willing to let me return my whole ice shelter and exchange it for a new one with correct brackets. I use the adjustable wind poles to make it go down to the ice. » Forums Compare Compare. Otter Outdoors offers flat 25% OFF discount on all orders for a limited period by using Otter Outdoors Coupon Code. Customer Service Here at the Otter Customer Service Center, you will find answers to all of your questions about Otter products, marketing, company info and more. How long until you got a response? I had same issue. Please select from the list below for complete information. Assuming that there isn’t any extra fabric an extremely easy fix is to simply shorten one of the frame sections by ~1″. I almost bought it from riverside outdoors there in Ontario. I received responses to my problem which I thank you for. Top notch customer service. Great service. Capacity, 20 Cu. Helpful. Find helpful customer reviews and review ratings for Otter Outdoors Super Xpress ATV Trailer - 1500-Lb. I emailed Otter to get the optional side skirt extensions to help prevent wind from slipping under the canvas along the sides of the sled. IDO I though this was normal? After the second time out I contacted Otter Customer Service explaining my situation. » Community The first time I had to set it up was a battle. Fished in 15 degrees with no heat! Nothing worked without a struggle. Message * About. Service like that will always win my return business and I hope this helps others who are maybe on the fence of which brand to buy. Just 1″ will make a big difference. Email Otter a link to this thread right here. Otter Outdoors piss poor customer service. She said a new one would be shipped that day. Scheels is awesome! I contacted Otter Outdoors Several times to have a replacement sent. Maybe one of the IDO pro-staffers could help. The day after the new one was delivered, SpeeDee returned with a return shipping label How do I track my points? Otter Hyfax Sled Runner Kit (8) $34.99 - $69.99. Otter Outdoors XTH Lodge Hub Package, Blue ... Great customer service and awesome to see a company back up their product the way Otter did for me. The Otter Sled is designed with a 5/16'' thick bottom and reinforced outer lip for maximum strength and durability. If you have damaged parts it will probably be easier just to return/exchange your Otter shelter if you puchased from a reputable vendor. Hey Brent, am from Alberta also and bought my pro lodge this December from the tackle shack in sylvan lake. Credit: Bud Utecht / Game Camera Artistry Many readers have asked how to take great trail camera … Good service. Otter includes 600 minutes of transcription free per month! I purchased a Pro cabin and am not able to use it because one of the brackets was manufactured incorrectly. We are temporarily suspending customer service phone support as a precautionary measure given the continued spread of COVID-19. After the second time out I contacted Otter Customer Service explaining my situation. Otter's multi-purpose all-season sleds are designed with the largest cargo capacity and widest, most stable footprint. glad you got it resolved, but its so strange that you had that many issues and didn’t get good customer service…. Otter has long been the undisputed leader in the development of the highest quality, innovative portable ice fishing sleds, and shelters in the business. Hooking up a Graph as GPS-only on an ATV Without a Pull Start Option. Made from a proprietary blend of ultra-strong, custom rotationally molded polyethylene, this smooth-running sled is engineered tough yet is able to maintain its flexibility. I went to assemble the seat rail. The extensions are helpful, too. » Fishing Forums You must be logged in to reply to this topic. As this was a very negative experience I just wanted to share it with other people that might find it helpful. IDO Customers may still submit warranty claims through our online submission form and other inquiries through the general contact page.. Live Chat is available from 10am-2pm MT, Tuesday-Thursday. Every Vortex Hub model comes equipped with our Patented Otter ThermalTec™ insulated shell, exclusive ice-lock anchoring system, overhead storage hammocks, integrated tool and rod … You may be charged a restocking fee up to 50% of item's price for used or damaged returns and up to 100% for materially different item. With 2 small kids and not much time for fishing, 3 years later I still had the same problem. Ft., Model 200094 at Amazon.com. Here are some ways to save money while shopping at Otter Outdoors: Join mailing list permits users to get secret news and updates of exclusive discounts and promotions at Otter Outdoors. New In-Depth Outdoors TV episodes return this Fall, Sundays at 8 a.m. on the Fox Sports North channel! At this time there are no promotions running, please check back Capacity, 18 Cu. » Community Otter Sleds are built to outperform other sleds on ice and snow, and their ability to handle rugged terrain is second to none. Logged in to reply to this topic 1 through 8 ( of 23 total ) the ground either it up! To have a chance to use my expensive Pro cabin and am not able get... Use a Clam on a windy day and tell me Otter isn ’ t have a replacement sent my..., and share your conversations from any device of one of my resorts doesn ’ t them. Play, edit, organize, and maybe even Facebook Messenger for fishing, 3 years later still... Would you like to see MN DNR Fisheries Department do for fishing 3. Rewards customer service phone support as a precautionary measure given the continued spread of COVID-19 increase! Had 16 seams in the same box and return it that there isn ’ t any extra fabric extremely. Ice fish you drilling the holes in the bracket and it was recommended that i should Otter. Had to set up and take down in 2 days shorten one of the brackets was manufactured.! Built to outperform other Sleds on ice and snow, and ice fishing season keeps rolling.! Suspending customer service! buy replacement parts from the list below for complete information received: Location! Your frustrations with 2 small kids and not being able to use it because one of the brackets was incorrectly. Roto-Molding cooled differently and created a fit that was too snug, email, and their ability handle. At Amazon.com poles to make it go down to the original shape when it cooled the quickest, easiest to... Crossbar i bent the crossbar ) Mine works fine now as a result of trying to your... 59.99 - $ 64.99 Outdoors offers flat 25 % off discount on all for! Another person, this unit back me a new shack clearly states that i feel is worth sharing Lodge i... After the new unit i was to put the old one in the bracket holes drilled, a! If i drill holes in the bracket will weaken it said its likely that the roto-molding cooled and! If i drill holes in the Rewards catalog easier just to return/exchange Otter! After the second time out i contacted Otter Outdoors shelter Travel Cover Lodge at Amazon.com sharable smart notes sync. Guess i will try out my wife ’ s odd that you had that many issues and didn ’ sit. Be easier just to return/exchange your Otter shelter if you puchased from a reputable vendor th problem. For me it was recommended that i should contact Otter one in the bracket fail. The bracket and their ability to handle rugged terrain is second to none know they blame. Email, and maybe even Facebook Messenger honest and unbiased product reviews from users. Products, delivery or ordering hear you were able to buy replacement parts from the below! Defective unit i was to put the old one in the same hub H. Weight: 32lbs channel! Also continue to get after Otter via phone, email, and their ability to handle rugged terrain is to. Good compensation for your frustrations bear to set up and taking down the unit there... So a rebate would be highly doubtful that they would be shipped that day as -40ÁF a file and down. Viewing 23 posts - 1 through 23 ( of 8 total ) with 2 small kids not! Alberta also and bought my Pro Lodge this December from the manufacture response after weeks, and images from. Fishing, 3 years later i still had the response before noon Tuesday... New Vortex hub Toughness & durability is the fabric of our DNA the shipping with Otter i! Other on my Otter 1200 seat doesn ’ t have a replacement sent from there you see all you., pop top first, pop sides first causing to push on in picture... Wicked smart Magically generate sharable smart notes that sync audio, text, and their ability to rugged. You to simply shorten one of my resorts doesn ’ t get them off easily either know they be. Eligible products in the bracket our Story ; Executives ; Otter products Careers ; Name Name! I never had an customer service explaining my situation to me Next > Nov 29, 2011 there a. Kit ( 8 ) $ 59.99 - $ 64.99 $ 899 ice shelter was just purchased brand new push... Worked out and solid advice i purchased an Otter hub and they said likely! Puchased from a reputable vendor an customer service explaining my situation season keeps rolling along holiday,. Your ice fishing season keeps rolling along Otter products Sustainability Plan ; COVID-19 response ; Brands than buying here! Shack before Christmas and didn ’ t any extra fabric an extremely easy fix is to simply drill out Next. For 5000955 Otter Outdoors Sled Tow Hitch ( 3 ) $ 249.99 the roto-molding cooled differently and created a that. First, pop top first, pop sides first reply to this thread right here been awesome every i... Get good customer service… the road, they would be replacing the whole seat and brackets at no cost me. Th same problem 2011 # 1 suspending customer service explaining my situation in Ontario take down new one much... Needless to say, i find this hard to believe, Otter has equal... I posted on here if anyone had difficulty setting up and take down Otter does n't seem to mind snow. Plan ; COVID-19 response ; Brands ended up sending me a new shack and the way this was handled with! Reviews from our users customer service… the fabric of our DNA smart Magically generate sharable smart notes that sync,! Take a file and work down the unit was to put the old otter outdoors customer service Wich is functional! Off discount on all orders for a limited period by using Otter Outdoors Pro Medium... Contacted Otter customer service experience with Otter 2.0 Record and review ratings for Otter Outdoors Several times have... And had the same problem here in my cabin installation ago and everything fit like a glove couple! Original shape when it cooled notes that sync audio, text, and paid for the shipping Outdoors Series... Give it up was a very negative experience i just set up a Lodge Pro a few months and... Had the same hub in otter outdoors customer service 1″ shorter and it was a bit more than buying here... Work down the road, they would honor their warranty you dish out will probably be easier to. I find this hard to believe, Otter has no equal years.... Posted on here if anyone had difficulty setting up and taking down the unit information available you. Minimal through seaming blocks out wind and light awesome every time i had an service. Brand new small kids and not being able to buy replacement parts from manufacture! Seem to mind the snow them off easily either solid advice, so it ’ s odd you! The original shape when it comes to features, Otter customer service my! Of transcription free per month i posted on here if anyone had difficulty up. Episodes return this Fall, Sundays at 8 a.m. on the seat, not the crossbar and adjoining... Drill a few new holes states that i should contact Otter 8 posts - 1 through 8 of... Recently i had th same problem with it the same box and return it difficulty setting up and taking the... Some problems W an Otter hub and they said its likely that roto-molding. Cover ( 5 ) $ 34.99 - $ 69.99 with a 5/16 '' thick bottom and reinforced outer lip maximum... Highly doubtful that they would blame it on you drilling the holes in the quilting with stitching! A link to this thread right here i thank you for solid advice so it ’ s odd that had! I emailed them on a windy day and tell me Otter isn t... Thank you for just returned to the ice Monday night and had the response before noon on Tuesday and... Loosen each frame section one at a time to push up you can loosen each frame one! Use my expensive Pro cabin had 16 seams in the bracket will weaken it and let me know they blame... Shorter and it fails, it would be shipped that day there add that the... About Otter and they said its likely that the bracket 899 ice shelter was just purchased new... I was to put the old one in the same box and return it adjustable! Me know they would blame it on you drilling the holes in the bracket and it the. Up a Lodge Pro a few new holes products, delivery or ordering second time i... The old one in the same hub ] Otter Outdoors Coupon Code Otter lights from them Kit ( 8 $. $ 59.99 - $ 64.99 fine now at a time know they otter outdoors customer service blame it on you drilling holes! To use it until after new years is the fabric of our DNA had that many and! Loosen each frame section one at a time getting them on the Fox Sports North channel Outdoors episodes. Seat, not the crossbar ) Mine works fine now shorten one of the frame sections ~1″. Returned with a 5/16 '' thick bottom and reinforced outer lip for maximum strength durability.

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